Patient Helpdesk

We record, manage and analyze the feedback of your Patients.

Quick and Easy Patient Helpdesk

Keeping patient statements and balance collections is the most critical part of the whole revenue cycle of your practice/hospital. At MedXpert, our Enrollment & Credentialing teams try to get you credentialed with all lines of business of a payer so that payers pay you maximum and concerns around Patient Billing & Collections can be kept to a minimum. There is nothing like Patient-Friendly Statements, patient would mostly not be happy to receive an unexpected bill. Therefore, we have a Quick and Easy Patient Helpdesk where our billers demonstrate the skills of Data Management and Patient Medical Record. We keep full patient record and manage and analyze those records.

100% Patient Satisfaction

Patient Satisfaction Maximized: MedXpert trains its biller in not just medical billing and basic coding but also in customer services to handle patient queries. Only an active biller and account manager can answer all queries of your patient.

Personalized Services: We sent out Easier-to-Understand Patient Statements. Some patients feel embarrassed about receiving bills so our billers make this whole matter easy for them to follow and understand.

Patient Health Information

100% Protection of Patient Health Information: Our billers are also trained in managing and above all securing and protecting Patient Health Information (PHI) through maintaining their knowledge about any changes in domain of their Patient Health Record Systems.

Patient Data Management & Patient Demographics: Although we make processes suitable to fill up information gaps but still many times, patient demographics need to be maintained. MedXpert’s billers share responsibility of maintaining reliable and accurate patient demographics at all times while adhering to HIPAA guidelines.

WHAT WE OFFER

We understand that patients are the lifeline of your revenues. You can change the billing company but you can never win back an unhappy patient. Our procedures have been designed keeping that in mind.

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